Support

For the Ransack web build, currently in playtesting.

Reporting a bug

The more of this you include, the faster we can track the problem down:

• Your device — phone, tablet, or computer model, and its operating system version if you know it.
• Your browser — name and, if you can find it, version (for example, Safari on iPhone, or Chrome).
• What happened — what you were doing in the game, what you expected, and what happened instead. If it happens every time, say the steps that bring it on.
• A screenshot, if the problem is something you can see — it helps more than almost anything else.

You can also report from inside the game: the “Send word to the crow's nest” link in Settings opens our feedback form.

Known things worth checking first

• No sound? If you opened the game from a link inside another app (messages, mail, social apps), that app's built-in browser may keep the game silent. Copy the link and open the game directly in Safari or Chrome — sound and music should be there.
• Lost progress? In the web build, your save lives in your browser's local storage on the device you play on. Clearing browser data, using a private/incognito window, or switching browsers or devices starts a fresh game — the save doesn't travel. Playing in the same browser on the same device picks up where you left off.
• Game won't load? Try a full browser (Safari or Chrome) rather than an in-app browser, check your connection, and reload once. If it still won't load, email us with your device and browser details above.

Privacy questions

Our privacy policy describes what the web build does and doesn't do with data — the short version is that your save never leaves your device. Anything else, write to the address above.